Frequently Asked Questions

1. COVID-19

All Belgian cyclo-cross events within the UCI Cyclo-Cross World Cup will be organised with the Covid Safe Ticket only. Every person present (older than 12 years) at the event therefore needs to be in possession of a valid Covid Safe Ticket (Certificate or digitally through the CovidSafeBE-app) and wear a mouth mask at all times. Children from 10 years old also need to wear their mouth mask at all times. 

Everybody older than 12 years (year of birth 2009) can apply for a CST. Children from 10 years old are obliged to wear the mouth mask but don't need a CST. Under 10 children can enter the event without additional control/obligations.

You will receive a valid Covid Safe Ticket in one of the following situations:

  • you are in possession of a vaccination certificate: you have been fully vaccinated for more than 2 weeks;
  • you have a recovery certificate of less than 6 months;
  • you have had a PCR test, with a negative result: validity = day of the test plus 48 hours;
  • you have had a rapid antigen test carried out by medically trained personnel, with a negative result: validity = day of test plus 24 hours.

 
Once on the site, for whatever reason, you cannot leave the site and gain access again. This requires a new entrance ticket and a new Covid Safe check.


2. TICKETS

For each World Cup race tickets can be bought either digitally or at the ticket office at the entrance of the event. Digital tickets can be bought in the run up to the event, but also on the day itself. These tickets are cheaper than the tickets at the (offline) ticket office.

Exchanging or cancelling a ticket is not possible.

Given the Covid-Safe measures, we ask you to enter the visitor's name per ticket. So you can buy tickets for yourself as well as for your friends. You can change these details later. This can be done via the link "View / change order online" that you will receive with the confirmation of your tickets.

You do not have to print your ticket. Help the environment and show your ticket via your smartphone. At the entrance of the site we ask you to turn up the brightness of your smartphone to make scanning easier.

In case of cancellation of a World Cup race you will be asked to transfer the tickets to the next year or you can choose to refund the tickets in full. Please note that there is no refund of service and administration costs.


3. GENERAL TERMS AND CONDITIONS

By purchasing a ticket and/or accessing the site, you automatically agree to our terms and conditions.